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Hyltons Restaurant, Bowness, Cumbria

Adaptability, reliability and ease of use

Harmony EPOS Solutions installed a Uniwell AX3000 and Phoenix Handheld Ordering System in Hyltons Restaurant in December 2012.

Steve Wilson, owner of Hyltons worked alongside our Sales Manager, Trevor to find an EPOS system that is easy to use and adapt, can withstand the knocks and bangs that happen in a busy restaurant and enables his staff to spend more time looking after customers and less time playing around with difficult to use tills.

Hyltons Restaurant, Bowness, Cumbria

Hyltons Restaurant is situated on Ash Street, a quaint cobbled street in the heart of Bowness-on-Windermere. Harmony EPOS Solutions installed a new EPOS system in Hyltons Restaurant in December 2012.

Our new Uniwell AX3000 looks like a computer so my staff find it simple to use, and I was performing my own program changes from day one!

I have two Nexus tablets running the Phoenix software, meaning that my staff can take orders at the table. The menu changes that I make on the AX3000 are uploaded to the tablets in seconds with no extra programming required. With the Phoenix system my staff won’t have to leave their sections upstairs to place orders, so customer service will be greatly improved as my staff will be readily available for customers at all times.

We chose to work with Harmony EPOS as they had supplied and maintained our previous system and I have always been happy with their after-sales service and quick response times on the rare occasion that we have a problem.

Steve Wilson, Owner, Hyltons Restaurant

The Story

Steve Wilson, owner of Hyltons worked alongside our EPOS Sales Manager, Trevor Procter when he decided it was time to upgrade his equipment. Steve wanted a system that would be easy to use and adapt, that would withstand the knocks and bangs that happen in a busy restaurant and would enable his staff to spend more time looking after customers rather than playing around with difficult to use tills.

From this is was decided that Hyltons Restaurant would greatly benefit from the new Uniwell AX3000 and Phoenix Handheld ordering software system.

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