Cafe & Retail
EPoS System for
Farrers Tea & Coffee House
Location:
Kendal
Services Utilised:
EPoS Touch Screens
EPoS Software
Scanning
Scales with label printing
Table Ordering
Card Payment Integration
Kitchen Printing
Located on Stricklandgate in the heart of Kendal town centre, Farrers Coffee House has been serving tea, coffee and snacks and selling tea and coffee through its retail outlet at the same premises since 1819. Owner Gordon Grace, who runs the café and shop with his wife Gill and daughters Rebekah and Hannah, contacted Harmony EPoS with a view to upgrading the till system in the café and shop. Reviewing their procedures, it was agreed that their current system was not making the best use of time and was costing the business money.
In the café, waitresses had to write each order on duplicate pads and hand-deliver copies to the kitchen and till, reducing the amount of time they spent serving customers. Occasionally, handwritten orders were incomplete or illegible, which resulted in orders leaving the kitchen incorrectly and erroneous billing. Items ordered, such as desserts and extra drinks, were often omitted from the final bill, especially during busy periods. This miscommunication was a further drain on profits. Working with management and key staff at Farrers, Harmony installed an EPoS Touch Screen system running software which would meet all the requirements of the café and shop.
Farrers Tea & Coffee House says
Gordon Grace says, “We were delighted with the system recommended by Harmony EPoS. The touch-screen terminals and handsets have transformed our workplace. Costly mistakes, common before our upgrade, are a thing of the past. We are now far more efficient. Customer satisfaction and profits are up. The engineers have even helped me with other IT & CCTV issues.”
Along with the EPoS terminals, Harmony installed tablets for waitress ordering and a printer in the kitchen to accelerate the ordering and preparation process and eliminate miscommunication between staff. All extra food or drink orders were added to the bill automatically, ensuring every customer was charged in full. To complete the upgrade, we integrated two new credit card machines with the touch screens, along with sales analysis software.
