How We Work
Before we start any project it is important for both parties to establish that our businesses are a good fit for each other.
We do this by following the procedure below.
1.
BOOK YOUR
CONSULTATION CALL
Book a half-hour chat by clicking on any of the links on our website, or calling our office.
2.
CONSULTATION CALL
During your call, we will discuss your business requirements and any current issues you are experiencing in detail. We will explain how we can help and also make you aware if we cannot fulfil any of your requirements.
3.
SITE VISIT
Depending on your requirements, a member of our support team may visit your premises to check any current system and infrastructure. This step can eliminate surprises and allow for a more accurate proposal.
4.
DEMONSTRATION
Our demonstrations can be on-site or remote. Firstly we create a definitive checklist from the requirements already collated and add any if needed. We then run through the operation of the system, ensuring all required features on our checklist are covered. During this process, we will highlight additional features and integrations that may help improve your business’s efficiency.
5.
PROPOSAL
If we agree the demonstrated system is a good fit for your business, we will provide you with a detailed and transparent proposal.
The proposal will include:
- Site visit survey requirements and recommendations.
- Confirmation of existing hardware which we can utilise.
- Hardware
- Software
- Setup & Installation
- Support Options
6.
INSTALLATION & TRAINING
The project manager will introduce themselves to you, provide a list of setup requirements, and discuss potential install dates. The system will be fully set up & tested at our office before installation, ensuring the minimum disruption to your business.
7.
SUPPORT
Once you have your new system, our in-house support team will welcome your calls to ensure you hit the ground running. We will quickly assist you over the phone, remote support, or send a support team member to visit you on-site. Whether you have a question, need extra training, or the system needs tweaking, one of our friendly team has your back.
