Retail
EPoS Systems
Together we’ll create the
perfect EPOS system,
improving your customers
experience while supporting
your team and business.
welcome to Harmony
As a retail operator, you strive to provide your customers with the products and services they deserve. They will revisit and also become advocates for your business.
At Harmony EPoS, we are passionate about our retail clients; we will guide you through the whole process from finding the best solution for your business to configuration and testing at our office prior to installation and ongoing support from our team of experts.
Types of EPoS
With EPos, ‘One size fits all’ is a dangerous myth!
Providing different systems for varying requirements and budgets allows us to find the right solution for almost any business.
Whether you require a stand-alone, multi-lane, or multi-outlet system; interfacing to back office and/or cloud software, loyalty; self-service kiosks, scales, label printers, EFT via chip & pin and wave & pay, accounting software...
Harmony EPoS has you covered.
Feature examples:
- One shot buttons for fast-moving items.
- Credit note issuing.
- Age verification.
- Item search by description or code.
- Creation of unknown items at PoS terminal.
- Voucher and coupon support.
- Link-save (eg. ‘3 for 2’ or ‘buy one get one free’).
- Line discount by percentage or value.
Standalone System
A standalone system is a single EPoS system, usually on a counter.
A system must be configured for optimal simplicity and speed to ensure each customer transaction is a smooth and stress-free process.
If desired, a standalone system can be interfaced to back-office software providing profit analysis, stock control, and management reports.
Multi-Pos System
A multi-pos system comprises more than one point of sale terminal which can be multi-lane or spread throughout the site in different areas – i.e. deli, meat counter, main shop area.
Multi-Site System
Multi-Site systems are where multiple locations are linked back to the same head office software.
Additional stock features such as stock transfers are available.
Benefits include:
- Increased footfall.
- Increases average spend.
- Reduces queues and waiting times.
- Reduces staff costs.
- Allows staff to focus on other areas of the business improving the overall customer experience.
- Full stock control with sales going to the back office solution.
Kiosk System
Giving customers the choice of self-checkout will save queuing time and improve their experience.
Kiosk clients see an increase in revenue by up to 12% and also over 50% of turnover coming from the kiosks.
Back Office Software
Back office software should empower your business and become an invaluable business tool.
Full Back Office
Providing POS management, full stock control, profit analysis, management reports, and much more.
When negotiating with new or existing suppliers, you will have more information than they do to ensure you make informed decisions.
Lite Back Office
Most systems have a ‘lite’ version which gives you all the power of the full system, minus the stock control.
Advantages include:
- Centralised maintenance, whether single or multi-site.
- Bi-Directional Communications – Change a price anytime + real-time sales figures eliminating guesswork.
- Multi-site stock control – Automatic ordering, goods receipts, transfers and much more.
- Secure Access – Complete control over who can access what and from where.
Cloud & Web
In today’s digital age, people expect to be able to manage their EPoS system from anywhere in the world.
Your EPoS system must continue to function if your broadband goes down. There are systems on the market where this is not the case, and you would struggle to continue making sales, which is clearly unacceptable.
Advantages include:
- Sales data is stored securely off-site – if your system ever fails, you will not lose historical data + if you require new hardware, you can be up and running very quickly by restoring your program from the cloud.
- Subscription-based pricing keeps costs down + software updates occur automatically, allowing you to quickly benefit from new features.
- Cloud-based systems are fully scalable, allowing you to manage multiple sites, with different requirements, from the same system.
- Integrations are much more straightforward, giving the option to interface with other systems such as accounts, or in-house systems.
Payment Processing
Create a seamless connection between your EPoS terminal and card machine with integrated payments.
Interfacing a card terminal to your EPoS Touch Screen reduces costly mistakes and speeds up taking payments, which means happier customers and shorter queues.
Card terminals can utilise WiFi, BlueTooth, and Mobile Data from the same device. This means you can still take payments if your broadband fails!
Benefits include:
- Replace card or paper stamp card – saving on printing costs.
- Personalized experience.
- Spontaneous rewards to stay in ‘Front of mind’.
- Convenient and easy to use.
- Engages customers.
- Increased sales.
- Clients feel appreciated.
- Attracts new customers.
Customer Loyalty
Reward schemes are a way of letting your customers know that you value their custom and are willing to reward them
Loyalty apps (ios & android) are taking over from traditional plastic cards and paper stamp cards for customer loyalty. Often the app can be stored in your phones wallet, enabling quick scanning of the QR code for the customer.
Labelling
Price labelling can be extremely time-consuming.
Having the ability to create & edit your own label templates with the option to print to a laser printer, using A4 Avery labels, or a dedicated single roll label printer gives you all the flexibility you need.
When your delivery arrives your back office software should give you the option to print your product and/or shelf edge labels based on the quantities delivered.
In a nutshell, being more efficient with label printing will free up time for your staff to focus on the shop floor and your customers.
Benefits include:
- Definable multi-level security roles.
- Voids, refunds, no sales – with reason codes.
- Cash uplift routines.
- Cash drawer security.
- Full electronic audits of all transactions.
- Operates standalone - does not rely on the network.
Security
When purchasing an EPOS system, you need to know that you are in control with the flexibility to designate management functions to key staff.
You can choose whether staff sign on to the system using a button, pin code, clerk card, magnetic Dallas key, RFID fob, or fingerprint reader.
We will provide many tricks of the trade to minimize the chances of you losing money through shrinkage or operator mistakes.
Handheld Terminal for Stock Taking and Price Checking
If you do not have a grip on your stock, there is every chance your profit margin will be reduced.
A handheld terminal is a sound investment. It will simplify stocktakes, whilst reducing mistakes and speeding up the whole process.
Imagine having accurate stock movement and valuation reports available at the touch of a button.
Price Checks
As well as improving stocktaking, handheld terminals often have other functions such as price checking. This allows you to quickly check that your products are priced correctly and if not you can quickly produce new labels ensuring you do not fall foul of pricing regulations.
Account Integrations
How much time do you spend entering the figures from your EPoS system into your accounts software?
HMRC Making Tax Digital has been designed to make tax returns and payments easier. Connecting to your accounts software means less data entry and increased accuracy for the accounting department.
Harmony Support
The support you receive from your chosen EPoS partner is just as important as your EPoS system.
When partnering with Harmony EPoS, we do everything we can
to ease the transition, to your new system, for you and your staff.
We configure and test all hardware and software in our office, including, where required, migrating your data from your current system.
Following the initial 12 months, support contracts give you peace of mind that you and your staff can reach out to our team at any time, whatever the issue.
Contracts can be paid monthly and can be cancelled at any time.
